I'm seventy seven year old I approach this wonderful family vacation with my daughter to point out her our heritage in Chile, we compensated Nearly $3000.00, we flew to South The usa Chile on twelve/27-01/06/2016, then the nightmare started off the fly from Miami to Santiago scl , we seat in the runway for 2 hrs because of baggage delayed, the pilot claimed it was issue with not plenty of staff to load the aircraft AA957 with baggage. then our seats difficulty: seat 41A , my daughter Television set was broken, my seat 41B my arms had been broken, wouldn’t shift up, so and Once i need to head to the lavatory I couldn’t rise up, considering the fact that I have Diabetic issues I have to head to the lavatory which is why I took the top seat Once i attempted to climbing about the arm I Slice my leg and was bleeding. I check with the flight attendant for help, she was no help in any respect. my daughter made an effort to help me by climbing above me considering that we couldn’t get any help. she slip and fell on the two arms wanting to climb above me and bruised the inside of her legs genuinely lousy. We have now images of her leg and my leg appear to be elephant ft, let me inform you it damage so lousy I cried through the ache, the whole two weeks in Chile I had to purchase sneaker one dimensions bigger since my toes were so swollen and my daughter couldn’t wear her bathing go well with considering the fact that the inside of her leg were all bruised up.
PS I had her about the return flight and it absolutely was evenm far better she lives inside the Phillie location And that i lived in exactly the same region for few a long time so we experienced a dialogue about that .
Lastly we gained all of our bags not to mention one of my luggage wasn't there. As anticipated it absolutely was lost, my sons car seat was shed. Precisely the same women that experienced lied earlier discussed that it had to be there, scanned in.
My to start with and previous time and energy to fly with American Airlines: I'm a bigger female and I compensated added for seats on two of my flights so that I would not become a stress to other passengers. Why I don’t know there was almost nothing distinct about them. My past flight to my desired destination was cancelled and I did not discover until eventually I used to be on my strategy to the gate. They attempted to rout me to another airport with tiny knowledge of the other airport. Following a four hour hold off I arrived at my location.
The weather in Dallas from eleven:00 am until effectively just after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not full of temperature as The trail was direct instead of altered except for slight turbulence which caused altitude adjustments to stay away from. The climate in DC was distinct and no rain. Climate predicted for Charleston WV did manifest forty five minutes following the initially scheduled landing time should have transpired. It really is my belief that American Airlines might have and must have made available much more in how of logistical skills in Dallas for gate availability and contingency plans when gates are blocked, far more help for delayed connecting flights to aid travellers and stay away from missed flights, plus more humanity and comprehension for passengers stranded during the night time in a significant city without having facts, sources, etc. We were not offered nearly anything by Vanessa S. or perhaps the gate personnel. I did Visit the ticket counter in DC in addition to a Manager, Sandra did present our very first and only apology and data on hotel shuttles from your airport and a discount voucher excellent at many inns. Incidentally, our luggage which was checked wasn't available to us on Friday night time and we were being supplied a complimentary toiletry bag. Baggage personnel ended up pretty courteous and the highlight of our client experience. Because we could not get re-booked until finally the following day and I could not get to Charleston WV as essential for organization obligations, I rented a lodge area in DC in addition to a rental car and drove myself to Charleston WV from Washington DC. the following morning so as to arrive as desired. The result of my experience left me emotion very unhappy in the customer service out there at American Airlines.
We'd like a composed verification from American Airways to process our cruise coverage assert. Stating the situations of delays about the working day we traveled to board our ship.
I have also composed about my luggage getting scraped up and damaged…. I feel just as if I'm owing some payment, and a refund of $fifty for my journey…. I'm a affected person Girl, but I do hope an individual contacts me shortly concerning this….
3) May well 5 at HPN we experienced to seek out chair…woman attendant couldn't drive passenger up ramp onto airplane, so he walked…..When we arrived at ORD we had to seek out chair at Yet another gate….
I wish to make this report back to you. I used to be amazed which i was not able to come up with a report by phone. Sallianne Dale
Certainly the worst flying knowledge I've at any time experienced with a domestic flight! Late stry for no apparent rationale and took 40 mins for getting to terminal. Then One more forty to get baggage. Terrible.
I had been hoping to acquire ticket for fifteen 12 months outdated son and couldn’t use Web page for he was regarded as minor. I known as customer service and she assisted me with airline obtain. I specially asked if I needed to cancel if I could in just 24hours. This attendant explained yes. I discovered four hours later The key reason why son would want to fly was cancelled. I called back to terminate the flight the attendant told me I couldn’t cancel flight and it had been a nonrefundable ticket. I explained to her predicament as said over she stated she couldn’t do just about anything. I requested for any supervisor, I bought a single and defined the situation, she explained I couldn’t terminate it and obtain my a refund she was extremely rude and hung up on me. I identified as back to request for another supervisor and as I had been speaking with this supervisor she educated me that the final supervisor said in her history I refused voucher. What at any time a voucher was I wasn't even sure. Then 2nd supervisor told me what she thought. Hence the flight wasn’t cancelled because she mentioned to attend a pair days in advance of I make my last determination and he or she would wave shifting payment to take action and I shouldn’t Check Out Your URL have any difficulty.
rosity to us shareholders. Management and all personnel of AAL are clearly undertaking an excellent position, mirrored during the regular increase of
The definition of buyer service at American Airways is not outlined in any recognised conditions. It doesn't tackle The shopper or suggest any service in any respect. My daughter, touring solo, experienced the new working experience of ready in line at Heathrow so extensive to check in that she missed the checkin by two MINUTES although the plane was in the gate for one more 45 minutes. The agent, And that i use that word generously, needed she purchase another ticket for just a later flight at a expense of yet another $three hundred. Then proceded to inform her the seat could well be assigned in the gate. Alright, challenge solved. You think that! In the event the gate is assigned she goes to acquire her seat assigned along with the ‘AGENT’ who'd not make it possible for her on the 1st flight cancelled her seat on both equally the initial and next flight following taking her cash! So she wasn’t off that to start with flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated supplemental dollars. The good thing is we ended up in communication and he or she spoke which has a supervisor who introduced a seat to her. When she requested who had cancelled the her reservation, they said they didn't know. This all happened within a three hour period. She at last boarded 15 minutes in advance of departure, I hope. So my spouse And that i contacted American Airlines to substantiate if she was capable of get around the aircraft and who experienced cancelled her flight, considering the fact that there was a money transaction and no money transaction transpires with no document of who developed it, a single would Imagine, for accounting and theft security purposes by yourself. My spouse known as first and spoke to JAYNE FUENTES, a supervisor who after a prolonged discussion gave us NO Data. She could not convey to us if my daughter obtained a seat on the flight, received over the plane, or who bungled the extra buy. She actually mentioned that ‘They are really open terminals and they do not sign up who is scheduling or accepting payment for the seat reservation.’ That may be accurate accounting to suit your needs. So my partner thanked her politely for all her help at which position I said JAYNE FUENTES explained to us practically nothing she was of no help at all. Then I called American Airlines and spoke to a different supervisor, JANE Grey, a one that shouldn't be permitted to response telephones in a jail.
The thing is a carefully relevant example of this with American Airlines. I a short while ago took a trip and so they by no means got me to my place.